I HAVE ICE ALL OVER MY HEAT PUMP, AIR CONDITIONER. WHAT SHOULD I DO?

Turn your thermostat to emergency heat and let your heat pump thaw out. If it is below 35 degrees outside, we recommend that you switch your thermostat to emergency heat. Your heat pump draws heat from the outside. If the outside temperature is 35 degrees or below. Your heat pump is working too hard to produce heat. Give your heat pump a vacation during cold weather.

New inverter-style heat pumps can operate at lower temperatures.